Manufacturing and Company Overview
Q: Are you a manufacturer or a trading company?
A: Manufacturer
Q: Where is your factory located?
A: 302, Building B, Shengyang Technology Park, No. 3 Dafu Road, Jutang Community, Fucheng Street, Longhua District, Shenzhen
Q: How long have you been manufacturing soft OLED displays?
A: We have been dedicated to manufacturing soft OLED displays for ten years.
Q: What is your monthly production capacity?
A:500,000pcs
Q: Which markets do you currently serve?
A: We currently serve markets including the United States, Brazil, Mexico, and Dubai, and maintain ongoing cooperative relationships with local clients.
Q:How is Longze Crossborder different from other display screen suppliers?
A: Our manufacturing technology is one of our core strengths. We utilize Huaxing LTPO process combined with soft OLED screens, delivering a high refresh rate (1-120Hz) and low power consumption while faithfully reproducing true-to-life colors.
Products and Technologies
Q: What products do you manufacture?
A: Mobile phone display screens.
Q: Do you supply screens for both iPhone and Samsung devices?
A: Yes, we specialize in supplying screens for iPhone and Samsung devices, and we also supply screens for other brands and models.
Q: What display technology do you use?
A: Our products utilize LTPO + flexible OLED display technology, supporting a dynamic refresh rate of 1-120Hz. This balances high fluidity with low power consumption, delivering image quality and touch performance that rival original factory standards.
Q: What are the advantages of soft OLED screens?
A: 1. They accurately reproduce colors and maintain clear visibility even in bright light.
2. The screens are thin, lightweight, flexible, and durable enough to withstand bending.
3. They are more energy-efficient than LCD screens, resulting in lower power consumption.
4. They offer responsive touch performance, ensuring a smooth experience without lag during daily activities like streaming videos or gaming.
Q: Is your screen compatible with the original device specifications?
A: Yes, our screen is compatible with the original device specifications.
Q: Does your screen support high refresh rate?
A: Yes, it supports screens with 1-120Hz adaptive refresh rate models
Q: What screen quality levels do you offer?
A: A-level
Q: Are your products suitable for the refurbishment business?
A: Yes, our screens are suitable for mobile phone refurbishment. They feature precise workmanship and an appearance that matches the original models, along with stable display and touch performance. Additionally, we offer a comprehensive product range and ample supply, capable of meeting the procurement and assembly requirements for large-scale refurbishment orders.
Q: Which iPhone models do you currently support?
A: We currently offer models for the iPhone 12 through 17 series.
Q: Which Samsung models do you currently support?
A: We currently support Samsung S-series and Note-series models with framed screens.
Quality Control
Q: How do you ensure product quality?
A: We have a comprehensive production process and laboratory, as well as complete quality control procedures covering both production and shipment.
Q: Is every screen tested before shipment?
A: Yes, before shipment, every screen undergoes checks for display quality, touch sensitivity, brightness uniformity, color performance, and dead/bright pixels, as well as inspections of ribbon cable connections and aging tests.
Q: Do your products comply with RoHS requirements?
A: Yes, our products comply with RoHS certification requirements.
Q: Which quality management systems does your factory follow?
A: We adhere to ISO 9001:2008 Quality Management System, ISO 14001:2004 Environmental Management System, and IECQ QC 080000:2012 Hazardous Substance Process Management System certifications.
Q: How do you maintain consistency across different production batches?
A: We have comprehensive supplier, production, and quality inspection systems in place to ensure consistency across different batches of products.
Q: Minimum Order Quantity and Samples
A: 10 pieces.
Q: What is your minimum order quantity (MOQ)?
A: The MOQ is 10 pieces; the MOQ for custom logo is 100 pieces.
Q: Can I order a sample before placing a bulk order?
A: Yes.
Q: How long does sample preparation take?
A: 1-3 days.
Q: Can products of different models be mixed in a single order?
A: Yes, we support including multiple models in one order.
OEM and Customization
Q: How do you ensure product quality?
A: We have a comprehensive production process and laboratory, as well as complete quality control procedures covering both production and shipment.
Q: Is every screen tested before shipment?
A: Yes, before shipment, every screen undergoes checks for display quality, touch sensitivity, brightness uniformity, color performance, and dead/bright pixels, as well as inspections of ribbon cable connections and aging tests.
Q: Do your products comply with RoHS requirements?
A: Yes, our products comply with RoHS certification requirements.
Q: Do you offer OEM services?
A: Yes, we provide OEM services. We offer customization for packaging, logos, and related solutions, and support high-volume orders.
Q: Can you print our logo on the packaging?
A: Yes, the minimum order quantity for logo printing is 100 pieces.
Q: Can you provide custom labels and barcodes?
A: Yes.
Q: Can you develop custom packaging for our brand?
A: Yes, custom packaging is subject to a minimum order quantity.
Q: Do you work with distributors and private-label brands?
A: Yes.
Orders and Production
Q: How do I place an order?
A: You can contact us via the web page, and a dedicated representative will assist you.
Q: What information is needed for a quote?
A: Please provide the mobile phone screen model, quantity, and your country or region.
Q: What is your standard delivery time?
A: Delivery takes 7-15 days; transit time depends on local logistics policies and the shipping method, typically ranging from about 15 to 30 days.
Q: Do you have stock of your best-selling models?
A: We have plenty stock of our best-selling models.
Q: Can you handle large-volume orders?
A: Yes. We maintain substantial, consistent inventory and can reliably handle large-volume orders of all types. We can schedule production according to requirements to ensure on-time delivery and support long-term, continuous supply.
Q: How do you update customers on the status of their orders?
A: Before shipment, we send the customer photos of the packed order along with the logistics tracking number.
Transport and Logistics
Q: What shipping methods do you offer?
A: We offer a variety of international shipping options based on the customer's location, order volume, and delivery requirements, including international express, air freight, dedicated logistics lines, and shipping via a customer-designated freight forwarder.
Q: Do you offer global shipping services?
A: Yes. Based on market demand in different countries and regions, we assist with packaging, shipping, logistics tracking, and the handling of relevant order documentation, helping customers complete international procurement more smoothly.
Q: How long does international shipping take?
A: International shipping times vary depending on the destination country, shipping method, order volume, and customs clearance.
Q: Can you arrange shipment through our freight forwarder?
A: Sure, we can provide you with the information of the freight forwarder to arrange shipment
Q: Do you provide export documents?
A: Yes, we do.
Warranty and After-Sales Support
Q: Do you offer a product warranty?
A: Yes. We provide a 12-month product warranty.
Q: What should I do if I receive a defective product?
A: Please contact us and provide photos or videos; we will send a replacement once the issue is confirmed.
Q: Do you provide after-sales service?
A: Yes, we do.
Q: How are after-sales issues handled?
A: Please contact us and provide photos or videos so we can offer a solution.
Q: How long can I receive support?
A: We will respond promptly within working days
Business Cooperation
Q: Who are your typical clients?
A: Our clients include overseas wholesalers, distributors, chain repair shops, and mobile phone refurbishment facilities.
Q: Do you work with wholesalers and distributors?
A: Yes, we do. We also partner with chain repair shops and mobile phone refurbishment facilities.
Q: Can you provide support for chain repair shops?
A: Yes. We offer support as well as long-term supply partnership plans.
Q: Do you work with importers and trading companies?
A: Yes, we have long-standing partnerships with overseas importers, trading companies, and wholesalers and distributors of mobile phone accessories.
Q: Can Longze Crossborder become our long-term supplier?
A: Yes. We prioritize consistent product quality, reliable delivery schedules, efficient communication, and flexible cooperation; we can provide supply solutions for mobile phone screens in various models, grades, and batch sizes to meet our customers' market demands.
Q: Are you a manufacturer or a trading company?
A: We are a manufacturer.
Q: What is the minimum order quantity (MOQ) for soft OLED screens?
A: 10 pcs.